Refund policy

Last updated: 26 October 2026

We want you to be happy with your content. Because we create custom work for each brand, our refunds work a little differently from a shop that sells physical products.

Free sample

Your first product is free, so you can judge our work before you pay anything.

Pilot (one-off)

If we haven't started work, we will refund your Pilot in full. Once we have started, we don't offer refunds, but your content includes the rounds of changes shown on the plan and free colour redos.

Monthly plans

Monthly payments are not refunded once a billing month has started, because we reserve production time for you. You can cancel at any time and you won't be charged again. You keep access to the rest of the month you have paid for.

Yearly plans

If you cancel within 14 days of paying for a yearly plan and we haven't delivered any content, we will refund you in full. After that, or once we have delivered content, yearly plans are not refunded, but you can turn off renewal at any time.

If something goes wrong

If we miss a delivery time we promised, or the content doesn't match your product and we can't fix it, contact us and we will put it right, which may include a partial or full refund for that delivery.

How to ask

Email hello@fitroomstudio.com with your order number. We reply within one working day. Approved refunds go back to your original payment method, usually within 5 to 10 working days.